azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
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azurelunatic: A woman's cleavage.  (cleavage)
I am the Fishmum. Nyn laughed at me a lot because of some French translation which rendered me the mother of the swimming pool. (It is good to see fish in chat.)

Didn't get as much transcription done as I'd hoped. This was mostly because I was still dealing with more helpdesk software shenanigans.

Did get to attend the training on some of the new various software coming down the pitch. This stuff does not fill me with the same apprehension and mild horror that the helpdesk software did.

I have three recommendations for the helpdesk software:

1) Do whatever is necessary to create a user notification for when a ticket is initially filed, even though ticket numbers are not assigned until the ticket is triaged into Issue or Request. Having the ticket number in the thingy is a bonus, not a strict user requirement, and having a receipt that it's been filed (and a copy of the text that's been filed) is still very useful.

2) Do whatever is necessary to allow the user to optionally mark a ticket as public and searchable. Because some things, like "printer is broken", "dishwasher is broken", "my user account is broken in the following hilarious ways", and "the spiders from building B seem to have followed me back to building D, and I'm not sure I like this" -- these are not things that necessarily need to remain private from your co-workers. "That tech support guy from last week was an utter shitlord and upon reflection I find I still don't want to talk to him ever again" is an example of a ticket which should remain private, and that general helpdesk staff shouldn't even be triaging.

3) The company-branded front end which y'all slapped all over this bad mofo? THAT NEEDS TO GO. The vendor's original interface has more useful information, and breaks less badly on weird screen sizes. Due to the usability issues, I see the interface through a red veil of hatred. Our company's brand images are all over that mofo. I'm viewing our company's brand images with seething resentment. I don't think you wanted me to do that.

If they changed those things, I think it would be not bad.

Purple was back in the office, more chipper than the last week or so. This is good. I don't like to see him all owwy and cranky. He finished up his stuff early-ish tonight, and popped by my cube to say goodnight (and see if I was done). The hilarity that ensued (after we reached the parking lot, where we were not run over by the white panel van) included my explanation that in fact sometimes my cleavage icon came out to play for general technical ranting. Also, Purple does not wax his chest, and the rant about a corner case bug in $PRODUCT is sort of hilarious when given while wearing an "I <3 my $PRODUCT" shirt. Which does not display cleavage.

I hope all is well with Grandmanager's dog, as he was spotted leaving work at high speed while on the phone using phrases that are often associated with dog problems.

Nora has opinions about the job market. If you're in the DC area and need a trained professional who knows how to wrangle volunteers via the internet and any other communications method you can get your hands on, and would like to overthrow capitalism in favor of worker-supported, worker-supporting sorts of work, let her know. She is awesome, and, uh, viva something.

Minions' lunch is tomorrow, and then Friday is the goodbye lunch for a teammate. I'm going to try to be awake for those things. Wish me luck.
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
* Made a dick joke.
* Taught R that "bellend" is a dick reference.
* Refrained from pointing my Overlady in the direction of the non-portable fire. (She knows very well where it is.)
* Helped Lt. Michigander on the road to sorting his Adobe issue.
* Impressed Lt. Michigander and Researcher Carmageddon with my utter fury by calling last Wednesday's tech support guy a shitlord. (My language around my team is a lot cleaner than it is around nearly anyone but customers, friends' parents, and my mother.)
* Sorted out that issue with the helpdesk software: user error (and it wasn't mine).
* Communicated to the Escalation Manager what a fantastically bad idea tech N's idea that I ask every tech to add me to the worknotes was.
* Caused the Escalation Manager to send all the helpdesk techs an admonition to not put stuff meant for the user into worknotes like Shitlord Tech did that time.
* Got reassurances that Shitlord Tech has been Talked To, formally.
* Got the Escalation Manager's email address.
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
Today is a much better day.
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
  • Mon, 17:19: DW entry: Plumbing: dishwasher disturbance http://t.co/mPlliK8tkw
  • Mon, 23:29: Today Purple had some terrible information for me regarding moldy spiders, specifically. How did I become so lucky in friends, again?
  • Mon, 23:51: Gave Purple warning about my possible mental state tomorrow. So sorry, past-me. At least only one person died.
  • Tue, 00:02: My fitbit #Fitstats for 7/28/2014: 6,889 steps and 3 miles traveled. http://t.co/gFMrr7qBz6
  • Tue, 04:15: I feel like a snapped underwire. (Which is both terrible and hilarious. It is an awful sensation, but the concept...!)
  • Tue, 04:30: Photo: aradiaofthemegidos: attackonaang: pockyxmocky: now you know how people with glasses see. WOAH is... http://t.co/PS8c15D7QL
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
I think it's trying to communicate! The dishwasher(s) in [my location] have been singing little notes that are doubtless meaningful if you speak the binary language of moisture vaporators, or whatever language it is that these dishwashers speak. I don't know if they're functioning, not functioning, in between functioning... what I do know is, they're loud.

Comments:
2014 07 28 23 33 23 - alunatic

Please send someone quickly to shut this thing off. At any given moment, ten engineers cluster around it, trying to figure out some way to stop the dishwasher's eerie, haunting song.
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
Meeting happened, reasonably well attended. The gesticulating project manager complimented us on our organization skills as I passed around the pens & post-its.

PayPal saga may have concluded. The things I do for the complicated accessibility situation.

Purple was out of the office today.

My dad called as I was packing up for the day. I told him about the helpdesk occurrence. He quite sharply said that he had been taught that when a woman says stop, you stop.

Nora and I plotted vigorously. A character named possibly Fred (Phredd?) occurred. Plus his genderfluid fabulous government employee partner. Meet-cute being arrested (and not) for gender-biased, cissentialist, bureaucratic, and petty, notions of indecent exposure. Read more... )
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
  • Thu, 15:30: RT @shadowspar: faith-based sex ed gets people pregnant. faith-based food safety gets people sick. pray tell, what might faith-based career…
  • Thu, 15:36: RT @franceshocutt: Signal boost: nonnycat is searching for a new home for her household's elderly dog: http://t.co/3An30tftul Will drive to…
  • Fri, 01:06: My fitbit #Fitstats for 7/24/2014: 5,563 steps and 2.4 miles traveled. http://t.co/gFMrr7qBz6
  • Fri, 06:34: #BPAL Cafe Mille et une Nuits: Is the sudden Yankee Candle note the cardamom? Grabbed this morning at random, coffee is v. appropriate today
  • Fri, 08:09: Not super impressed with PayPal.
  • Fri, 10:30: RT @OKBJGM: best way to get coffee at #sdcc? tweet that @josswhedon is guest barista-ing at the Starbucks furthest from the one where you'…
  • Fri, 10:59: I have blueberries. I also have a lot of transcription ahead.
  • Fri, 11:01: Today a PM complimented our meeting group on our organization skills. Azz: "It's mostly an illusion." PM: "No, I don't think so." :)
  • Fri, 11:41: The delightful moments with this new helpdesk engine just keep rolling out. Also staff expects me to know who the [acronym] leads are.
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azurelunatic: "beautiful addiction", electron microscope photo of caffeine (beautiful addiction)
...running across the yard like so many dinosaurs.


Surprise! It's a reprise of the 2nd Thursday meeting! Aren't we lucky!!


Skirt is piled under cardigan. Wear that skirt, because it's island-themed bash in the evening, and you wear tropical skirts instead of tropical shirts. The coordinating hat is already at work.

Bring fruit with. It will be a long day.

Car has fuel.

If you feel like it, you can do something for system administrators' day. You don't have to.

Caffeine is often a valid life choice.
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
Today my manager totally didn't encourage me to foment rebellion over a badly skinned ticketing system by posting comparison screenshots of the badly skinned version and the normal skin that people in various superuser roles get to use.

Related: today helpdesk told me that I shouldn't even be seeing the normal skinned areas or the homepage that's not the portal, because I shouldn't have permissions to see that. If that's so, then they have some problems. However, I suspect that they're fundamentally misapprehending the permissions model of the horrible bullshit system, because it seems to me like the brand-skinned version is pastede on yey, and my permissions just don't allow me to do anything fun with the non-portal homepage. And that they'd have to do terrible things in order to actually ban me from the normal skinned homepage without actually breaking my brand-skinned experience. And, more to the point, that they won't support any errors I encounter on the page I shouldn't be on.

By dint of calling helpdesk instead of responding to the IM, I was able to avoid the helpdesk dude who I had the terrible encounter with yesterday, even though he was still assigned to the ticket. The ticket which is, fortunately, closed. (Unfortunately, closed-wontfix.)


My manager had suspected that we weren't intended to know the normal skinned homepage, thus the inciting to foment rebellion.


The other day I'd had the conversation with Purple that went a little bit like:

tentacle-related body horror )

Weirdly, when I mentioned this general concept to Madam Standards, she got grossed out a bit. Alas. Ah well! Purple and I have the same sort of terrible sense of humor!
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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
Today at work, the security club had a lockpick intro/practice session. I picked a disembodied lock with two pins! I poked at one with four and one with six. Mr. Zune said that the one with four was actually harder than the one with six. He also mentioned that it was actually sort of amazing that he'd left his alma mater without picking up lockpicking skills. Since he wears the brass rat, that is sort of amazing. In addition to the various locks, they had a tabletop stunt door with a knob, a deadbolt, and a chain. I learned that my long hair and typical braid is good for having an excuse to have hairpins on me at any given time, given their utility in shimming carelessly-locked handcuffs.

Lunch involved Purple getting asked geopolitical questions by some of his buddies, and him holding forth a bit. He's generally sensible on the topic, it seems.

As my manager warned me might happen, dev work on my database has halted. At least we have a bit, or something?

I keep discovering horrible usability problems with various bits of the new helpdesk system. Today's shenanigans went a little off-script.

Consent and the helpdesk guy. )

I hadn't gotten to sleep until nearly 5am last night. Purple gave me a few helpful suggestions by way of commiseration, which included a brief digression on milk substitutes for the lactose intolerant, and their likely effectiveness as a sleep aid.

Somehow it went from "hey, I might get out of here early!" to "oh god it's fuckin' late", but at least Purple found the bug he was looking for! At some point I must ask him whether it really does make sense to park where he does, but tonight was not that night. Purple did earn a "Best $NAME" due to some wisecrack. Also, even if the Randomizer were huggy in the absence of my manager, would I even want hugs from him? (No.)

I'm due an early-morning email presence to round people up for Second Thursday (reprise) (which is actually this Friday) and then I can finish setting up the meetings for next week's research participants. Whee!
azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
  • Tue, 13:10: RT @nadyne: Other people you should ALWAYS be nice to: nurses, librarians, and that one developer whose shoestrings are holding the code to…
  • Tue, 14:03: Got the #BPAL package from Syne yesterday! This is a fascinating hobby. Hal has faded to marshmallow already.
  • Tue, 15:36: Wtf scary wind noises in this conference room.
  • Tue, 23:20: oh my god I am a grown adult I do not *actually* need my partner in crime to hug me night-night when I will see him TOMORROW. And YET.
  • Tue, 23:22: and HE knows that I'm a grown ass adult w/ a fine beating hand who doesn't need to be walked out through a (mostly) safe parking lot. &YET.
  • Tue, 23:22: The main form of parking lot unsafety is that white panel van which nearly hit us twice in the past couple months.
  • Tue, 23:35: The name made me giggle: http://t.co/p2Jwet371g #shinies
  • Wed, 03:31: When a friend goes from "$CELEBRITY is sliced bread!!!" to "Don't fuckin' mention $CELEBRITY to me!" after con weekend, one speculates. :(
  • Wed, 03:32: (Apropos of very un-current events, but I was reminded. )
  • Wed, 04:42: Fucking insomnia.
Read more... )
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azurelunatic: Black and white picture of comedy duo Laurel & Hardy (Laurel & Hardy)
Contrary to (everyone's) expectations, Purple worked from work this afternoon. He missed lunch (he'd had a thing offsite at noon) and duly commiserated with me when I dropped by mid-evening to swear about the new system. It came time to wrap up. We compared notes on how much work we had left. I watched him sign off all work IMs, and started making sure all my files were tucked in for the night. As I saved my daily worklog for what I thought was the last time of the day, I saw his icon pop up green again.

AzureJaneL: *raises an eyebrow*

He had forgotten that he had parked in the parking lot nearer his building, instead of the (larger) one nearer mine.

AzureJaneL: oh, ok, I'll come over -- oh. wait.

The parking lot at work nearest my building is, in my estimation, 99% safe. The 1% is that large white panel van which likes to go zooming across the parking lot very late in the dead of night when there are only two people out wandering the parking lot. I am by no means afraid or even uncomfortable walking to my car alone (as two people can get hit by one van as easily as one can).

I am a grown-ass adult. I will see my good buddy, my partner in crime, my occasional straight man, tomorrow.

We agreed that he'd walk me to my car, then I'd drive him to his. And so we did.
azurelunatic: Computer with a wind-up key captioned "Which version of STUPID are you running?" (tech support)
Today at work, I nearly blacked out from rage. We have the aforementioned new shit, right? And it's a new thing, so I'm bouncing off it and locating zillions of petty little usability flaws and a handful of big ones. Over the course of ~six months of notice, a few hilariously tone-deaf communications, and not quite LiveJournal-esque oversells of the new shiny shit, a few hours of increasingly dubious training, and three days of actual use, I am nearly at bitch-eating-crackers levels of dislike.

I tried to file a ticket to request that a shared email address (the one that owns the calendar to track the research lab usage) be moved from the old system (may it rest the fuck in peace) to Exchange, but I bounced off a weird search interface, one which basically requires that you know the full name of the person you are looking for. I would be less cheesed if it were merely their commonly used full name, but no, it is the full name in some system which plays badly with maiden, former-married, and dead* names. There's someone on my team whose past name I have to remember just for moments like this.

* Dead name = generally the former name in the wrong gender of a transgender person. (Anyone at Virtual Hammer who has a dead name which needs to leave the system so your teammates don't have to REMEMBER YOUR DEAD NAME IN ORDER TO INTERACT WITH YOU ON P4 should contact someone in HRIS because that is a thing which can (with a little manual monkeying on the part of the HRIS person) and should be changed. The name of the HRIS guy in the QUILTBAG club is listed in the wiki under PerforceRename.)

So I filed a ticket against the name problem. My own manager's name is filed in my head to be typed as fl~autocomplete (where fl are her first and last initials); I have gotten her first name wrong continually while typing because it is fl~autocomplete. Because I wanted to illustrate the problem, I included the link to the page which illustrated the example I'd just bounced off of. Then I submitted and viewed the ticket to make sure it all made sense.

It did not make sense. Half or more of the ticket was cut off. The ticket auto-word-wraps, which is just fine and dandy, except that the size of the text box which contains the ticket is determined in part by the longest unbroken string within the box (like the aforementioned link) and part by whatever leftover space the overly aggressive margins decide you're going to have with the window width you've got. With the window width I'd got in my 1200x1600px portrait-orientation monitor, I had 54 characters (non-monospaced) worth of width. THAT'S NOT EVEN 80.

I flung myself out of my office chair in a rage and marched back to the corner where my ally in all stupid bullshit in new systems matters (the Stage Manager) lurked, blowing past Madam Standards and the Dogesitting Visual Designer, who attempted to hail me. I was in no fit mood for company.

Upon reaching the Stage Manager's office, I realized that my head was starting to swim and perhaps I should unclench and maybe start to, idk, breathe or something. Despite getting my Fitbit 1,000 mile badge today, I did not in fact fall down at the Stage Manager's door (right name, wrong guy).


Tomorrow when I see Madam Standards, I probably owe her an apology for blowing her off. (I dropped by the Dogesitter's cube and gave her an apology and a somewhat less spleenful version of the rant.)

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azurelunatic: Azz and best friend grabbing each other's noses.  (Default)
Azure Jane Lunatic (Azz - bolt of blue - infovore)

July 2014

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