Today at work, I nearly blacked out from rage. We have the aforementioned new shit, right? And it's a new thing, so I'm bouncing off it and locating zillions of petty little usability flaws and a handful of big ones. Over the course of ~six months of notice, a few hilariously tone-deaf communications, and not quite LiveJournal-esque oversells of the new shiny shit, a few hours of increasingly dubious training, and three days of actual use, I am nearly at bitch-eating-crackers levels of dislike
I tried to file a ticket to request that a shared email address (the one that owns the calendar to track the research lab usage) be moved from the old system (may it rest the fuck in peace) to Exchange, but I bounced off a weird search interface, one which basically requires that you know the full name of the person you are looking for. I would be less cheesed if it were merely their commonly used full name, but no, it is the full name in some system which plays badly with maiden, former-married, and dead* names. There's someone on my team whose past name I have to remember just for moments like this.
* Dead name = generally the former name in the wrong gender of a transgender person. (Anyone at Virtual Hammer who has a dead name which needs to leave the system so your teammates don't have to REMEMBER YOUR DEAD NAME IN ORDER TO INTERACT WITH YOU ON P4 should contact someone in HRIS because that is a thing which can (with a little manual monkeying on the part of the HRIS person) and should be changed. The name of the HRIS guy in the QUILTBAG club is listed in the wiki under PerforceRename.)
So I filed a ticket against the name problem. My own manager's name is filed in my head to be typed as fl~autocomplete (where fl are her first and last initials); I have gotten her first name wrong continually while typing because it is fl~autocomplete. Because I wanted to illustrate the problem, I included the link to the page which illustrated the example I'd just bounced off of. Then I submitted and viewed the ticket to make sure it all made sense.
It did not make sense. Half or more of the ticket was cut off. The ticket auto-word-wraps, which is just fine and dandy, except that the size of the text box which contains the ticket is determined in part by the longest unbroken string within the box (like the aforementioned link) and part by whatever leftover space the overly aggressive margins decide you're going to have with the window width you've got. With the window width I'd got in my 1200x1600px portrait-orientation monitor, I had 54 characters (non-monospaced) worth of width. THAT'S NOT EVEN 80.
I flung myself out of my office chair in a rage and marched back to the corner where my ally in all stupid bullshit in new systems matters (the Stage Manager) lurked, blowing past Madam Standards and the Dogesitting Visual Designer, who attempted to hail me. I was in no fit mood for company.
Upon reaching the Stage Manager's office, I realized that my head was starting to swim and perhaps I should unclench and maybe start to, idk, breathe
or something. Despite getting my Fitbit 1,000 mile badge today, I did not in fact fall down at the Stage Manager's door (right name, wrong guy).
Tomorrow when I see Madam Standards, I probably owe her an apology for blowing her off. (I dropped by the Dogesitter's cube and gave her an apology and a somewhat less spleenful version of the rant.)