As I see it, the biggest problem here is the biggest problem pretty much anywhere: On average, people aren't taught proper communication models. The general population is not taught to listen, re-state, etc. Genpop is not taught to make "I" statements. And somehow, the cultural lesson seems to be that it's okay to remain in the behavior patterns of a toddler even when one reaches the ages of 15, 25, 35, and beyond.
Unfortunately, this is true of folks on both sides of this particular equation. So we get announcements of "this has been changed. *poof*" instead of "Problem X was reported by a large number of people. In order to correct X, we have found solution Xy." And then we get "OMG, Xy is soooooooo EVEEEL. We HATES it!!!" instead of "Thanks! ... Oh dear, solution Xy has problems Xy1 and Xy2. Can these please be corrected next?"
no subject
Unfortunately, this is true of folks on both sides of this particular equation. So we get announcements of "this has been changed. *poof*" instead of "Problem X was reported by a large number of people. In order to correct X, we have found solution Xy." And then we get "OMG, Xy is soooooooo EVEEEL. We HATES it!!!" instead of "Thanks! ... Oh dear, solution Xy has problems Xy1 and Xy2. Can these please be corrected next?"