1. No. 2. Stop paying people simply and solely to change things; instead demonstrate that they care about functionality by fixing the problems. I've seen enough demonstrations that I believe those geeks who tell me LJ has sucky sysadmins over you telling me LJ's really hard to fix. What the heck does LJ need 2 or 3 "change things" people for?! Especially when the update page was just changed a year or two ago? 2a. Beta testing; asking users what they want rather than assuming we'll looooove some new esthetic; providing an option to keep the old, or at least looking at what it looks like on a standard size monitor and testing how long it takes to load on dial-up. 3a. I sometimes wonder why I am still here. I know I've made fewer comments and fewer posts over the past month than I would have if the site had been working right and if they'd left the update page alone. In fact when the last change was made I couldn't comment for a while--the "post comment" button was a graphic and my iBook was so b0rked, graphic elements didn't appear. A friend was kind enough to give me a new computer, but nobody's going to give me a blindingly fast connection or a humongoid monitor because LJ decided to pay someone to make a job for himself by making the update page headache-inducing.
I think they got onto fixing the problems after the comments on the update page change finally brought them to their attention. They showed every sign of being oblivious earlier.
. . . Why assume that any company has customers' best interests at heart? Hardly realistic, surely. I suppose it might be the difference between those of you to whom it matters hugely that LJ's open-source and has volunteer user help and those of us who just use it. But I really don't give a damn about more user pix or virtual gifts; no skin off my back if LJ spends time and money providing such stuff, I just ignore it; I do expect to be able to use the thing without LJ employees standing by while it's breaking, let alone making it harder to use. Why should I have to download a client when there's an update page on the site?
no subject
2. Stop paying people simply and solely to change things; instead demonstrate that they care about functionality by fixing the problems. I've seen enough demonstrations that I believe those geeks who tell me LJ has sucky sysadmins over you telling me LJ's really hard to fix. What the heck does LJ need 2 or 3 "change things" people for?! Especially when the update page was just changed a year or two ago?
2a. Beta testing; asking users what they want rather than assuming we'll looooove some new esthetic; providing an option to keep the old, or at least looking at what it looks like on a standard size monitor and testing how long it takes to load on dial-up.
3a. I sometimes wonder why I am still here. I know I've made fewer comments and fewer posts over the past month than I would have if the site had been working right and if they'd left the update page alone. In fact when the last change was made I couldn't comment for a while--the "post comment" button was a graphic and my iBook was so b0rked, graphic elements didn't appear. A friend was kind enough to give me a new computer, but nobody's going to give me a blindingly fast connection or a humongoid monitor because LJ decided to pay someone to make a job for himself by making the update page headache-inducing.
I think they got onto fixing the problems after the comments on the update page change finally brought them to their attention. They showed every sign of being oblivious earlier.
. . . Why assume that any company has customers' best interests at heart? Hardly realistic, surely. I suppose it might be the difference between those of you to whom it matters hugely that LJ's open-source and has volunteer user help and those of us who just use it. But I really don't give a damn about more user pix or virtual gifts; no skin off my back if LJ spends time and money providing such stuff, I just ignore it; I do expect to be able to use the thing without LJ employees standing by while it's breaking, let alone making it harder to use. Why should I have to download a client when there's an update page on the site?
Puzzled,
M