azurelunatic | Why I am angry:

1) I have been having a rash of these calls, several coming up with bogus "All circuits are busy" messages, at any time of day or night.
2) The phone menus are impossible to navigate through without a valid customer number or SSN; "valid" means "in their system". I had to select something like "validate employment" to speak to a live human being.
3) The phone goon I talked to said it was impossible to take a phone number out of their system without the customer number, and impossible to look up a customer number from a phone number.
4) I broke down in tears at that point and begged to speak to someone who could help me.
5) I got put on hold for half an hour, and then was hung up on (I heard voices in the background and then the click).
6) Their website's listed privacy information toll-free number (866) 806-8012 is not working. http://www.hsbcusa-autoloans.com/ http://www.hsbcusa-autoloans.com/CarLoans/consumer?cmd_ShowPage=Privacy

Oh, now this phone goon says that they CAN look things up by phone number. I told her approximately what had transpired before (that I was told this was impossible, and then put on hold for half an hour and hung up on. [She talked to customer service, verified from them that they COULD do that, I begged the customer service number from her in the case that I had to call again, and then she transferred me. I got the competent phone goon by pressing the auto company calling to deal with customer loan option. Heh. Follow the money.]

customer service: x7050 (she's transferring me)

Well, what do you know. It was in their system. Annnnnnd the account got flagged, the number got blocked, and if I get any more god damn calls from them in the middle of my god damn sleep cycle, I am contacting the god damn BBB or something.

This call was at 8:15 this morning. It is now 10:00. I am still fucking disgruntled.

HSBC's contact information from their website:

Call to Apply
1-877-367-4222
24 Hours a Day
7 Days a Week

Call to Learn More
1-800-922-4964
Mon-Fri 6am-7pm PT
Sat-Sun 7am-6pm PT

Current Customers
1-800-418-1888
Mon-Thurs 6am-7pm PT
Fri 6am-6pm PT
Sat 8am-12pm PT

Associated numbers:
214 446 1600 ("all circuits are busy")
214 488 5152 (current customer line's caller ID)

So. Call their 800 number (I suspect the Current Customers number works best) and talk to Customer Service at x7050.

Flat | Top-Level Comments Only

Government 800 number that Qwest gave me to complain about nuisance calls:
1 (800) 582-0655

This is the Qwest nuisance call line. I talked with the lady there and she advised me to use *57 to trace the nuisance calls. For Qwest, a $2 fee applies for each trace, but after three traces to the same business, in Arizona the charges can be reversed, and the business will be given a courtesy call to let them know that they're really being prats and to stop it.

If they're with the same telephone service provider, the service provider can threaten to shut off their phone service.

FTC: 1 (877) 382-4357
DNC registry: 1-888-382-1222
http://www.switchboard.com does lookups on who issues numbers.

I did the switchboard.com lookup on those phone numbers which is how I came up and found out that Tex-Link Communications is the phone company that issued the numbers.

I got into a heated email conversation with them about these numbers and here is their response...

============================
Sir,
I can not request blocking if you do not tell me the number you want blocked, which normally would be you telephone number or fax number.
Please provide the telephone number you want blocked from 214-446-XXXX.

Thank you,

Bea Quintanilla
Network Management Center
210-892-4251
877-774-4100

=================

NOW DO THEY REALLY THINK I AM GOING TO GIVE THEM MY PHONE NUMBER TO THEM WHEN I SUSPECT THEM OF FRONTING FOR AN ILLEGAL TELEMARKETER? ESPECIALLY WHEN I KNOW ONE OF THEIR OFFICES IS IN THE SAME BUILDING AS NUMEROUS OTHER TELEMARKETERS IN THE DALLAS AREA?

I also found out that they are a brand new member of the Dallas Chamber of Commerce.

Ahhhh the pieces of the puzzle are now falling into place. I followed with the FTC on my original complaint with this new information.

We are all very close to wipping out this telemarketer. Good job everyone.

Why I am angry:

no subject

1 (800) 582-0655: Qwest. FTC & DNC numbers below.

Re: 1 (800) 582-0655: Qwest. FTC & DNC numbers below.