Oooh! *Survey*! For *Dell*!

[azurelunatic]

They sent me an e-mail asking for me to complete a survey about my satisfaction with my support experience last night. This one, I'm filling out, with great delight.

They have a comments section. I'll share.

Your sales representative *hung up on me* when I asked to speak to a supervisor. Rather, when I asked to speak to his supervisor, this young man put me on hold, then told me that his supervisor had said that there was nothing he could do. When I asked to actually speak to a supervisor, I was hung up on. This is not a good use of my time, nor your company's time. I have had extremely positive experiences with your support staff, but your sales staff is rude and clueless. This lowers my overall satisfaction with Dell to the negative range, and I have been advertising my dislike of your company broadly. I attend DeVry University of Technology. Perhaps you have heard of it?

All of your support technicians have been surprised that the driver for my communications card, controlling sound and modem functions, was not included on my system recovery disk, the one I got with my system when it was new. Please note that this laptop is still with all original parts in place. This does not inspire my confidence.

Furthermore, the label material you use to put the service tag on your laptops is shoddy; it scrapes off with average wear, making my phone support experiences slow and painful. On approximately my tenth contact with your people, one fellow was finally clueful and polite enough to tell me my "Express Service Code" that your phone system prompts for ad nauseum.

I have been unable to order, either over the phone or online, a replacement power adapter for my not-so-recent laptop, a Latitude CPt. My next laptop purchase, rest assured, will *not* be Dell.

I also learned, the day before this call, that since my idiot ex ordered this computer under "business", I am unable to get support through the home division of your phone support system until my information is changed in your database, which will evidently take up to a month. I do like the hold music a lot more with your business phone support wait, as it is notably unmarked by reiterations of your thanks for my patience, *every thirty seconds*. This audible spam, from the hold on your home support line, does not inspire my patience: it inspires verbal abuse of your phone system delivered to your long-suffering tech support staff.

I'm not precisely happy. I am articulate.

Comments

[azurelunatic]

Or, worse, try legal action....

[silmarian.livejournal.com]

The chances of them doing that are slight, unless you actually threaten them with harm. Then all bets are off.

[azurelunatic]

Metaphorical or physical harm?

And does that extend to the personal extremity of its telephone system, which should have its smegging foreskin removed with an overclocked chainsaw?

[silmarian.livejournal.com]

Physical.

And congratulations on making me laugh and cringe at the same time. *wincechuckle*

[azurelunatic]

Thanks.