Sometimes, the hold button is so I can giggle and send an instant message to the rest of my team.

[azurelunatic]

[Poll #1038824]

Comments

[azurelunatic]

1) Unless it is our script, we actually don't support it.
2) Not objectively good, but subjectively hilarious.

[tango.livejournal.com]

Clearly, I should not read the comments before answering your polls - but I needed more data to address question 1 :)

[azurelunatic]

It turned out to be something we did support, and a typo. Fortunately for him. He didn't rear-end anyone (that I know of; he was on hold a good bit and could have during that time), which was also fortunate for him.

[azurelunatic]

It was a very sarcastic poll. :)

[lady-angelina.livejournal.com]

Bah. For #1, I was going under the assumption that the tech support service in question was for the web host. Even if the poor sap in question were trying to use fancy schmancy script that isn't supported by the web host, I thought that the tech support service could tell them what would work on their site and what wouldn't, and direct them to resources they might find useful if it's anything beyond the basics.

Also, if something changes on the web host's end that would cause the script to suddenly fail spontaneously, I would think that would be an appropriate instance in which to contact tech support. Also, even if it's due to tweakage the user did, maybe a short but sweet and nonspecific reminder to check for syntax errors. XD

[azurelunatic]

This wasn't supposed to be the sort of poll that I expected people to answer the same thing that I did.

We're the web host, but we're not about to support the stupid things that end-users do with their webspaces.

[azurelunatic]

(that is to say, there are things that we support, but scripts are complicated enough buggers that things beyond "you can use these resources" is beyond the scope of what we do.)

[azurelunatic]

Supplemental.

[neitherday.livejournal.com]

I've only called tech support regarding my website for one of three reasons: site down, email down, security issues. Even then, it usually doesn't require an actual phone call (or at least it usually doesn't with my current host)

[azurelunatic]

We get a lot of "How do I do this thing on your website?" calls. I hope I'm leaving them more likely to not call back through application of Clue.

[torrilin.livejournal.com]

Y'know, there are reasons why I like my email host. Like the alt-tab to irc to poke the sysadmin when things go down...

[azurelunatic]

That must be nice.

This is one of the reasons I love LJ: IRC availability of crucial conversations is nice.