azurelunatic | My tweets

Wed, 16:47: Today @rahaeli is talking Hard Problems in Terms of Service Enforcement. This should be good! #osb16
Wed, 16:48: At the height, LJ had 5 million active users; this took 10 full time staff. @rahaeli #osb16
Wed, 16:49: Terms of Service enforcement deals with a lot of legal stuff; talk to your lawyer if you're starting a platform. @rahaeli #osb16
Wed, 16:51: Miller vs. California (US) is important b/c people will say your users' content is obscene; you should know what it means. @rahaeli #OSB16
Wed, 16:53: ToS has two use cases: covering your ass, or users hoping you can whack someone for them. @rahaeli #OSB16
Wed, 16:55: All ToS have "Don't Do That" clauses. @rahaeli #OSB16
Wed, 16:57: You have to enforce your ToS. Users will compare notes. Be consistent (though there will always be weird cases). @rahaeli #OSB16
Wed, 16:58: Doing ToS enforcement will screw with your empathy; you lose touch with what upsets normal people. @rahaeli #OSB16
Wed, 16:59: There are some super clear cut things. Those are clearly actionable, like child abuse, credible threats of harm. @rahaeli #OSB16
Wed, 17:04: A lot of problems are not clear: harm reduction for eating disorders and self harm can touch language that might violate. @rahaeli #osb16

Wed, 17:06: What is hate speech? People will report "I hate this person" as hate speech. Context is vital. @rahaeli #osb16
Wed, 17:08: Groups like supremacist will create dogwhistle codes to skate under notice. Reclaiming slurs is another one. @rahaeli #OSB16
Wed, 17:09: Machine translation is better now but lacks cultural competency and nuance. @rahaeli #OSB16
Wed, 17:09: RT @HeofHIshirts: This applies to library collections, too - would-be censors may not know what the obscenity tests are. https://t.co/i3jY2…
Wed, 17:12: Context can change: someone can withdraw permission for an ex to share old personal info. The US has no "right 2forget" law. @rahaeli #OSB16
Wed, 17:13: Honoring "my old account is ruining my google rep" requests will be exploited in 3 seconds flat. @rahaeli #OSB16
Wed, 17:15: Does your service's right to privacy rules cover outing sockpuppets and exposing serial harassers? @rahaeli #OSB16
Wed, 17:16: What is actually illegal? The answer to this may surprise you! You can talk about having done illegal things that you did @rahaeli #OSB16
Wed, 17:18: Pick where on the scale you are going to draw the line. (Be consistent.) @rahaeli #OSB16
Wed, 17:19: There will always be a CYA clause for the super weird cases that never could have been imagined. @rahaeli #OSB16

Wed, 17:20: You will lose track of what the common jargon is. @rahaeli #OSB16
Wed, 17:21: People will come to you with problems that happened on other websites. @rahaeli #OSB16
Wed, 17:22: You cannot always tell what happened through the admin tools. People will exploit things that happened months ago. @rahaeli #OSB16
Wed, 17:24: "I want you to close my kid's account." Will you honor that for over 14s? Also their enemy will claim to be their mom. @rahaeli #OSB16
Wed, 17:25: Give your users the fine grained ban/block tools & privacy per post. They can manage their stuff much better. @rahaeli #OSB16
Wed, 17:26: Log robust ID info on destructive acts like deletion. @rahaeli #OSB16
Wed, 17:27: Keep internal documentation, especially on the hard cases. Condense into bright line tests. @rahaeli #OSB16
Wed, 17:28: If you have an impulse to deviate from policy, examine why. Inform future policies. Recuse yourself from cases with friends. @rahaeli #OSB16
Wed, 17:30: Impersonal form letters are a terrible user experience. Explain & customize. Empower people with what to do if it escalates @rahaeli #OSB16
Wed, 17:31: ToS work is emotionally and physically draining. Manager must do a few cases in order to manage. @rahaeli #OSB16

Wed, 17:31: Make ToS staff take time off regularly. @rahaeli #OSB16
Wed, 17:34: Everyone needs to know that people will be upset by ToS actions. They will go to the CEO. The CEO will try to override.No.🚮🔥 @rahaeli #osb16
Wed, 23:02: RT @notjustanyboggs: Shirtless Daveed Diggs being showered with tampons is everything I didn't know I wanted: https://t.co/xDnhQI4Cfh
Thu, 02:36: RT @HeofHIshirts: Situations in enforcement are as infinite, varied, creative, long-running, and petty as there are people to create them.…
Thu, 02:40: RT @mattmakesmaps: A little rain isn't going to stop Honkfest https://t.co/B9UtkXuWY4
Thu, 02:43: RT @rootwork: Good point from @azurelunatic: Instead of saying "what pronouns do you use," you could say "what pronouns should we use for y…
Thu, 02:45: RT @rahaeli: Omg @azurelunatic crocheted me a hulk Dreamsheep. Pics forthcoming! It needs a photo shoot.
Thu, 04:00: 📷 runwithskizzers: i laughed way harder at this than i should have https://t.co/8KCKkWV209
Thu, 05:36: New Tumblr Audio: https://t.co/sWVwGkXhke https://t.co/6A2fWGDqMo glimmeringspines: paganhare: polytropic-liar: dplepage: knitmeapony…
Thu, 09:02: On a streetcar named wtf am I doing awake at this hour

Thu, 10:23: And my talk on Tuesday, Yelling as a Service, was basically a workshop on voice in a hostile environment. #OSB16 https://t.co/WosyPSAXyZ
Thu, 11:05: @osbridge Next year let's have taped walking clearance around the classroom doors. https://t.co/JEBmaQokD6
Thu, 13:30: RT @JPMajor: This is the only GIF you'll need to see today https://t.co/gcb8U72fcK https://t.co/QlxI0oYWP1
Thu, 13:32: #AzureLsInDifferentTrouble Not allowed to "submit pull requests" at the first conference together *head desk*
Thu, 13:50: Suddenly wondering how the Gender Amender would work on the Mozilla Bugzilla whiteboard field. #bugfolklore #inclusivegender
Thu, 14:41: The Sorting Hat is a black box algorithm. #OSB16
Thu, 14:45: Hufflepuffs: badgers will in fact fuck you up. #osb16 #sittingnexttoaHufflepuffrightnow #teamlibrarian