On glucometers

[azurelunatic]

OneTouch Verio Flex is basically useless without the app, which demands all sorts of personal information. Like, you can certainly take a reading, but you can't even mark it as before or after a meal without the app.

It was at that point that I registered a complaint with the pharmacy.

Comments

[vass]

It was at that point that I registered a complaint with the pharmacy.

Good. *growls*

[lilfluff]

Ouch. I really hope this isn't a trend they're all going to be heading towards.

[jecook]

the 'meter bolted onto a landfill-grade android phone' devices that BioTelCare use are just as... 'useful'. /OPRESSIVE sarcasm
It lasts maybe 48 hours before the battery dies, it whines if you put it into airplane mode, and IIRC, it will not boot up properly if there's no data SIM in the unit for forced off-net function. Oh, and it's accuracy is less consistent that the $20 store-branded BGM I bought that will run for months on a single CR2032 coin cell.

Their customer service for performing a password reset for their web site (for my experience) consisted of calling in, submitting a ticket over voice, waiting for a call back from the appropriate group several days later, and then when I finally got into the thing? found that an obviously labeled test doctor had FULL ACCESS to the data in there, without my knowledge or consent. I'm pretty sure that's a HIPAA violation in there, but it'd cost me FAR more money to fight it, and frankly I don't use the thing all the time, so it was easier for me to write it all off as "I will not do business with that company again".

It was faster for me to call in and cancel the single useful function (auto-shipment of supplies, billed directly to the insurance of course!) ask for my account and data to be deleted, and where to return the scrubbed meter. (I was told to keep the meter, so it got dumped wholesale into the eWaste pile after being factory reset to hopefully remove what data I had on there.)

[silveradept]

An apt complaint, and hopefully one that the company can take to heart.

[azurelunatic]

It will not make it as far as the company, I'm sure. But maybe someone else can learn from this.

This is a terrifying trend!

[jesse_the_k]

Given that a trustworthy BGM is truly a matter of life and death.