United Healthcare is at it again

[azurelunatic]

United Healthcare sent me a letter, dated August 26, to tell me that they were taking away my primary care of record (not actually my real primary care) -- retroactively not covered since May 16. And assigning me to someone whose UHC profile shows that he only takes 0-17 year old patients.

"If you have any questions" I could call in. Where I learned that there were a lot of those letters sent out in error.

I requested that the UHC phone agent quote me with any creative profanity she'd like to attribute to me when conveying my displeasure to her supervisors.

I called the schedulers listed for my "new primary care", who instructed me to call UHC back to say that I wanted to keep my actual primary care doctor (who I've had since my former nurse-practitioner went into Infectious Diseases. And gave me the "MPI" number of my current doctor, and further instructions on how to make this happen. (But it can't continue happening until tomorrow, because both of them close down their phones at 5.)

Kudos to that agent, who was on the phone with me past her scheduled departure time. I thanked her for that.

Comments

[kore]

BOOOO. Jesus.

Medicare is apparently going to be way more like Medicare Advantage in WA state starting in January! But without the actual dubious Medicare Advantage "perks" like actual dental plans. La la la. Just with FUCKING AI determining whether or not ppl really "need" drugs and treatment.

[azurelunatic]

AGH.

[princessofgeeks]

Such bullshit! Good luck!

[azurelunatic]

Thank you. I particularly "like" the THREE AND A HALF MONTHS in which they could have sent this but didn't.

[silveradept]

Good agent. Boo on United for doing that kind of retroactive denial dickery. And worse things, even if in error.

[azurelunatic]

*headdesk*

[azurelunatic]

And then they tried denying my colonoscopy, by saying they weren't my primary insurance. WTF, bitches???

[jesse_the_k]

I hope the agent deployed all the creative profanity