(no subject)

[azurelunatic]

Still plenty annoyed with the BOfD. The part that gets me is the technical inaccuracy. Factory only my ass.

Comments

[wibbble]

What's determined 'user-servicable' has nothing to do with what a user could actually reasonably replace. It's to do with what the company are prepared to deal with under warranty (ie, do they want to deal with people fucking up the HD install), and what there might be liability for.

[azurelunatic]

No, the (expletive) escalation manager told me that it was a matter of technical difficulty. I could have grudgingly accepted "no, that would break your warranty". But this was "It is too technically difficult, miss; you want a Trained Professional. No, there are no adequately trained professionals that we can send to your house. It is very difficult."

[http://users.livejournal.com/chas_/]

And for the vast majority of laptop users, this is an entirely correct answer.

[wibbble]

Yeah, that's just what they say because people tend to go nuts when you start talking about warranty coverage. Also, keep in mind that the person you're talking to may have never actually seen your model of laptop - she's just repeating what she's been told.

[azurelunatic]

I do not think that technical people do well with this kind of "service".

[wibbble]

Well, no. Which is why I wouldn't call up for warranty coverage on my stuff. If, for example, I broke my phone I'd just fix it myself instead of calling Sony-Ericsson.