Yeah, that's just what they say because people tend to go nuts when you start talking about warranty coverage. Also, keep in mind that the person you're talking to may have never actually seen your model of laptop - she's just repeating what she's been told.
Well, no. Which is why I wouldn't call up for warranty coverage on my stuff. If, for example, I broke my phone I'd just fix it myself instead of calling Sony-Ericsson.
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