Things that do not improve my Sunday morning:

[azurelunatic]

• The bane of every monitor is those people who are perfectly professional and great at what they do, but who (for whatever reason) just grate on the nerves. They're doing nothing wrong, so there's nothing to mark them down for, but they're just ... grating.
  
  And they'll be there forever.


• Going into the alternate room that we're using for the day and discovering that the calendars in the booths are from last year and have to be replaced before the phone goons get in is always fun.


• None of the computer issues in that room have been fixed for a couple months, mostly because we haven't been using that room in a few months.


• The guy who was singing "Jesus don't want me for His sunbeam" on the open line did amuse me.


• When the old lady says "You're calling on Sunday! Shame on you!" that's fairly funny. When the phone goon repeats "Shame on you!" and giggles after she's supposedly hung up, that's far less funny from a QA perspective.

Comments

[kilarneyblarney.livejournal.com]

Breathe.

[azurelunatic]

The fact that I have time to post at all means it's a relatively good day...

[crazykimmy.livejournal.com]

Yopu do QA at a call center, huh?

I used to be a trainer/QA person as well.

[azurelunatic]

QA and assorted other paperwork.

... though it really feels bizarre to be introducing myself in a supervisory position, because I still feel like I belong on the phones...

[crazykimmy.livejournal.com]

Yeah, it takes a while for the new promoion smell to wear off. ;-) Tell me, did you generate a "nickname" from operators there? No one will tell me mine, but it muct have been horrible. They called my co-trainer Shrek. "Because she's big and tall and much like an orge."

Eeee-ouch. What type of call center? Mine was a medical answering service.

[azurelunatic]

We weren't much for nicknames when I was on the phones, so if I've got one, it's amongst a very small group of people. And there are enough old hands around to remember me from when I was on the phones (it's been a year since I was on them really regularly, and while I was on them Thursday, that was the first time in about six months) and I have gained a reputation for answering questions straight-up and without bullshit. Which is not entirely deserved, because I will bullshit on some things.

Market research surveys. Right now we're down to six surveys in the building for nightshift, because a lot of regular trackers have gone to web and we lost a major client because someone underbid. The corporate reshuffle that the parent company decided would be such a great idea (take three companies, combine call centers into a fourth company so as to consolidate paperwork and middle management, and insource a lot of crap that was outsourced) is probably contributing as well. I'm dreadfully afraid we're going to just dry up and float away.

[azurelunatic]

"Some things" -- I will soften some rantings and ravings, if the supervisors have decided on an early end time and aren't telling anybody I won't spill the beans, and if the office is going to be firing you when I send you there I'm not breathing a *word*.