Azure Jane Lunatic (Azz) 🌺 (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
azurelunatic) wrote2023-06-10 12:06 pm
azurelunatic) wrote2023-06-10 12:06 pm
Entry tags:
A Chat with Customer Support: Fred Meyer pharmacy cart overflow problem
Hi! I am Kroger's Virtual Assistant here to help answer your questions. What can I help you with today?
at 6/10/2023 11:24:32 AM
Bot said:
Please select an option or type in your question.
at 6/10/2023 11:24:32 AM
Pick one of the following
[none of them were anywhere near correct]
You said: pharmacy cart technical issue
at 6/10/2023 11:24:52 AM
Bot said: I'm afraid I don't understand. Please rephrase your question.
at 6/10/2023 11:24:53 AM
You said: something else
at 6/10/2023 11:25:01 AM
Bot said: I'm afraid I don't understand. Please rephrase your question.
at 6/10/2023 11:25:02 AM
You said: website technical problem
at 6/10/2023 11:25:09 AM
Bot said: Looks like you are facing technical difficulty.
at 6/10/2023 11:25:10 AM
Bot said: Let me try to connect you with a live agent!
at 6/10/2023 11:25:10 AM
Bot said: Finding an agent...
at 6/10/2023 11:25:14 AM
Bot said: Hi, my name is [] how can I help you?
at 6/10/2023 11:25:38 AM
You said: Hi, I have a technical problem with the pharmacy website, specifically the pharmacy cart that floats at the right side of the page.
at 6/10/2023 11:26:05 AM
You said: I'm using Google Chrome on Windows, and this problem has persisted over several versions no matter how up to date or behind it has been. I don't have access to Internet Explorer, and I haven't tried in Firefox.
at 6/10/2023 11:27:04 AM
You said: I would like to get this problem reported to the department that manages the technical design of the website.
at 6/10/2023 11:27:36 AM
Bot said: I'm sorry to hear that you have a technical problem with the pharmacy website. I am happy to assist you.
at 6/10/2023 11:27:49 AM
Bot said: Unfortunately, I am unable to assist with this particular issue. I am happy to inform you that the number that you would have to contact is 855-489-2502. That is the number for our online pharmacy department. They would be more than happy to further assist you.
at 6/10/2023 11:27:55 AM
You said: To be clear, is that the number that would be able to assist me with getting my prescriptions, or the number that would be able to assist me by taking down the details of the problem and forwarding them to the correct technical team?
at 6/10/2023 11:29:11 AM
You said: I have a viable workaround that lets me get my prescriptions, and what I need is access to the reporting for the technical team.
at 6/10/2023 11:30:12 AM
Bot said: Thank you very much for providing me with this information.
at 6/10/2023 11:30:37 AM
Bot said: I'm happy to have your issue escalated to the technical team for review.
at 6/10/2023 11:30:56 AM
You said: All right. Should I give you details, or should I call that phone number to give details?
at 6/10/2023 11:31:27 AM
Bot said: Please provide me with the details.
at 6/10/2023 11:31:49 AM
You said: Okay. When I am accessing the pharmacy on my desktop using Google Chrome (I have not tried this in another desktop browser, and I don't remember what it did on Chrome for Android), it is possible to add refills to the pharmacy cart, and the view of the cart shows up floating at the right side of the screen.
at 6/10/2023 11:33:55 AM
You said: Unfortunately, it is possible to add so many refills to the cart (for me, 11 is too many) that the button to check out goes below the fold point at the bottom of the page, and the button is pushed out of sight. This means that no matter how much I scroll down, I cannot get my mouse over the button to click. I admit that I was too annoyed to think of attempting to use the tab key to navigate to that button.
at 6/10/2023 11:35:42 AM
You said: It seems to me that the design team did not foresee that someone might have enough prescription refills to take up that much space in the cart display, so they defined a strict limit on how much that element could be scrolled. Unfortunately, the number of prescriptions that I would want to renew does exceed that if I have forgotten to do my renewals for a few weeks.
at 6/10/2023 11:37:55 AM
Bot said: I do apologize for this inconvenience and understand how frustrating this can be for you.
at 6/10/2023 11:39:21 AM
Bot said: You might want to troubleshoot this issue on your end. Please try to clear your cache and cookies by
at 6/10/2023 11:39:30 AM
Bot said: selecting Control, Shift, and Delete in this order. Then choose "Clear Now."
at 6/10/2023 11:39:45 AM
You said: My workaround is to either delete prescriptions out of the cart, or to use the Ctrl & - keys to shrink the display of the website so that the entire cart will show in the aperture of my window (I cannot enlarge it anymore and still fit to my screen, and retrieving over-long windows is tedious). I would be very grateful if they could investigate and fix this.
at 6/10/2023 11:39:51 AM
You said: oh honey no, this is beyond cookie fuckery
at 6/10/2023 11:40:02 AM
You said: login issues, now login issues can be caused by bad cookies, but this one is a web design problem.
at 6/10/2023 11:40:29 AM
You said: My apologies for the strong language.
at 6/10/2023 11:41:07 AM
Bot said: I'm sorry to inform you that I am unable to assist with this particular issue. However, I recommend that you reach out to the pharmacy department at 855-489-2502. That is the number for our online pharmacy department. They would be more than happy to further assist you.
at 6/10/2023 11:42:07 AM
Bot said: I do apologize for this inconvenience
at 6/10/2023 11:42:29 AM
You said: Please understand that I have used my workarounds and obtained all the prescriptions I need to get. All that is remaining is that I need someone to send this information to the technical website team.
at 6/10/2023 11:42:50 AM
You said: Can you send my report higher up so that it can be sent to a technical website team, or not?
at 6/10/2023 11:43:44 AM
Bot said: Thank you for providing this feedback; this won't go unnoticed. We are always delighted to assist our devoted customers.
at 6/10/2023 11:44:09 AM
Bot said: Is there anything else I can assist with today?
at 6/10/2023 11:44:47 AM
You said: That is all, thank you.
at 6/10/2023 11:44:59 AM
I will be escalating your issue to the technical team, and a representative will reach out to you in a timely manner to collect your information and have the issue resolved.
at 6/10/2023 11:46:06 AM
Bot said: Thank you for chatting here with us at Kroger. Have a great day.
at 6/10/2023 11:46:15 AM
Bot said: The agent has ended the chat. Thank you for talking with us today!
at 6/10/2023 11:46:38 AM
Bot said: This conversation has ended.
at 6/10/2023 11:24:32 AM
Bot said:
Please select an option or type in your question.
at 6/10/2023 11:24:32 AM
Pick one of the following
[none of them were anywhere near correct]
You said: pharmacy cart technical issue
at 6/10/2023 11:24:52 AM
Bot said: I'm afraid I don't understand. Please rephrase your question.
at 6/10/2023 11:24:53 AM
You said: something else
at 6/10/2023 11:25:01 AM
Bot said: I'm afraid I don't understand. Please rephrase your question.
at 6/10/2023 11:25:02 AM
You said: website technical problem
at 6/10/2023 11:25:09 AM
Bot said: Looks like you are facing technical difficulty.
at 6/10/2023 11:25:10 AM
Bot said: Let me try to connect you with a live agent!
at 6/10/2023 11:25:10 AM
Bot said: Finding an agent...
at 6/10/2023 11:25:14 AM
Bot said: Hi, my name is [] how can I help you?
at 6/10/2023 11:25:38 AM
You said: Hi, I have a technical problem with the pharmacy website, specifically the pharmacy cart that floats at the right side of the page.
at 6/10/2023 11:26:05 AM
You said: I'm using Google Chrome on Windows, and this problem has persisted over several versions no matter how up to date or behind it has been. I don't have access to Internet Explorer, and I haven't tried in Firefox.
at 6/10/2023 11:27:04 AM
You said: I would like to get this problem reported to the department that manages the technical design of the website.
at 6/10/2023 11:27:36 AM
Bot said: I'm sorry to hear that you have a technical problem with the pharmacy website. I am happy to assist you.
at 6/10/2023 11:27:49 AM
Bot said: Unfortunately, I am unable to assist with this particular issue. I am happy to inform you that the number that you would have to contact is 855-489-2502. That is the number for our online pharmacy department. They would be more than happy to further assist you.
at 6/10/2023 11:27:55 AM
You said: To be clear, is that the number that would be able to assist me with getting my prescriptions, or the number that would be able to assist me by taking down the details of the problem and forwarding them to the correct technical team?
at 6/10/2023 11:29:11 AM
You said: I have a viable workaround that lets me get my prescriptions, and what I need is access to the reporting for the technical team.
at 6/10/2023 11:30:12 AM
Bot said: Thank you very much for providing me with this information.
at 6/10/2023 11:30:37 AM
Bot said: I'm happy to have your issue escalated to the technical team for review.
at 6/10/2023 11:30:56 AM
You said: All right. Should I give you details, or should I call that phone number to give details?
at 6/10/2023 11:31:27 AM
Bot said: Please provide me with the details.
at 6/10/2023 11:31:49 AM
You said: Okay. When I am accessing the pharmacy on my desktop using Google Chrome (I have not tried this in another desktop browser, and I don't remember what it did on Chrome for Android), it is possible to add refills to the pharmacy cart, and the view of the cart shows up floating at the right side of the screen.
at 6/10/2023 11:33:55 AM
You said: Unfortunately, it is possible to add so many refills to the cart (for me, 11 is too many) that the button to check out goes below the fold point at the bottom of the page, and the button is pushed out of sight. This means that no matter how much I scroll down, I cannot get my mouse over the button to click. I admit that I was too annoyed to think of attempting to use the tab key to navigate to that button.
at 6/10/2023 11:35:42 AM
You said: It seems to me that the design team did not foresee that someone might have enough prescription refills to take up that much space in the cart display, so they defined a strict limit on how much that element could be scrolled. Unfortunately, the number of prescriptions that I would want to renew does exceed that if I have forgotten to do my renewals for a few weeks.
at 6/10/2023 11:37:55 AM
Bot said: I do apologize for this inconvenience and understand how frustrating this can be for you.
at 6/10/2023 11:39:21 AM
Bot said: You might want to troubleshoot this issue on your end. Please try to clear your cache and cookies by
at 6/10/2023 11:39:30 AM
Bot said: selecting Control, Shift, and Delete in this order. Then choose "Clear Now."
at 6/10/2023 11:39:45 AM
You said: My workaround is to either delete prescriptions out of the cart, or to use the Ctrl & - keys to shrink the display of the website so that the entire cart will show in the aperture of my window (I cannot enlarge it anymore and still fit to my screen, and retrieving over-long windows is tedious). I would be very grateful if they could investigate and fix this.
at 6/10/2023 11:39:51 AM
You said: oh honey no, this is beyond cookie fuckery
at 6/10/2023 11:40:02 AM
You said: login issues, now login issues can be caused by bad cookies, but this one is a web design problem.
at 6/10/2023 11:40:29 AM
You said: My apologies for the strong language.
at 6/10/2023 11:41:07 AM
Bot said: I'm sorry to inform you that I am unable to assist with this particular issue. However, I recommend that you reach out to the pharmacy department at 855-489-2502. That is the number for our online pharmacy department. They would be more than happy to further assist you.
at 6/10/2023 11:42:07 AM
Bot said: I do apologize for this inconvenience
at 6/10/2023 11:42:29 AM
You said: Please understand that I have used my workarounds and obtained all the prescriptions I need to get. All that is remaining is that I need someone to send this information to the technical website team.
at 6/10/2023 11:42:50 AM
You said: Can you send my report higher up so that it can be sent to a technical website team, or not?
at 6/10/2023 11:43:44 AM
Bot said: Thank you for providing this feedback; this won't go unnoticed. We are always delighted to assist our devoted customers.
at 6/10/2023 11:44:09 AM
Bot said: Is there anything else I can assist with today?
at 6/10/2023 11:44:47 AM
You said: That is all, thank you.
at 6/10/2023 11:44:59 AM
I will be escalating your issue to the technical team, and a representative will reach out to you in a timely manner to collect your information and have the issue resolved.
at 6/10/2023 11:46:06 AM
Bot said: Thank you for chatting here with us at Kroger. Have a great day.
at 6/10/2023 11:46:15 AM
Bot said: The agent has ended the chat. Thank you for talking with us today!
at 6/10/2023 11:46:38 AM
Bot said: This conversation has ended.
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yeah... I think the same team that did the website might have coded the bot as well...
That's a very limited script of response it has.
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It's hard to tell apart not very good A.I from human intelligence when both are operating from a script. (I've done that job, you get in trouble for deviating from the script even if it's wrong.)
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