Oct. 29th, 2005
"Welcome to the wonderful world of timesheets."
Seems that the new system is a pain in the ass for working on the back end. And all the phone goons pulled to assist have to have all their time entered by hand. That's upwards of 20 records a day to alter by hand, and the typical rate for supervisory record alterations on the new system is 5 or 6 records per hour, and 6 is fast. That's leaving aside all the regular phone goon record alterations, which take less time, but there are a lot more of them.
So about ten of us phone goons pulled to assist on a regular basis (like, we're practically never on the phones) are getting to fill out time sheets in the big system rather than just the handy-dandy little spreadsheet we were using.
More things to learn, yaaaaay. (But. Whee! Real live grown-up spreadsheets! Just like a real staff member!)
That was yesterday. ( Today was long and busy. )
Seems that the new system is a pain in the ass for working on the back end. And all the phone goons pulled to assist have to have all their time entered by hand. That's upwards of 20 records a day to alter by hand, and the typical rate for supervisory record alterations on the new system is 5 or 6 records per hour, and 6 is fast. That's leaving aside all the regular phone goon record alterations, which take less time, but there are a lot more of them.
So about ten of us phone goons pulled to assist on a regular basis (like, we're practically never on the phones) are getting to fill out time sheets in the big system rather than just the handy-dandy little spreadsheet we were using.
More things to learn, yaaaaay. (But. Whee! Real live grown-up spreadsheets! Just like a real staff member!)
That was yesterday. ( Today was long and busy. )