Talking with Darkside is the best.

I had to explain the recent helpdesk remote control debacle. That also involved the new software. He grimly suggested some of the exact problems which are happening with the rollout. Did I mention that Darkside is a helpdesk tech?

I mentioned the lack of care about the Linux only users in another rollout, and he audibly rolled his eyes. "What did they think that group of red hats over there were?"

"That's Carmen San Diego. She has stolen the silicon from Silicon Valley."

Darkside is the best Darkside. He laughs at my terrible 80s jokes.

I used the dishwasher incident as an example of the type of ticket that needed to be public.

"Wait, why are you calling the *helpdesk* to troubleshoot your dishwasher?"

"Oh, no, Facilities uses the helpdesk software too. But we had a bunch of engineers."

"Have you tried turning the dishwasher on and off again?"

"No no, the engineers are not at the helpdesk. They're *at* the *dishwasher*."

"Why do I get the feeling that the dishwasher's warranty is no longer valid?"

"*I* didn't get *my* screwdrivers. This time."

"... ..."

Best Darkside.

My tweets

• Sat, 15:00: Ugh, it's always sad when you discover that the material in that perfect skirt has just degraded past any reasonable hope of repair. :(
• Sat, 17:16: @mathsie That was you, right?
• Sat, 22:55: Called BFF. Best friend is best. Terribly bad jokes & helldesk commiseration. <3 <3 <3
• Sun, 01:05: My fitbit #Fitstats for 8/02/2014: 1,986 steps and 0.9 miles traveled. http://t.co/gFMrr7qBz6
• Sun, 08:33: I like two straight dudes who might get along but haven't met. Brain's solution? Ship them! *facepalm*