Last night some people from Facebook brought themselves, a slide presentation, and a handful of their crack support people to a San Francisco LGBT center to give an update on Facebook's position in the ongoing #nymwars.
The short version, as I understand it:
* They're working on more things; they wanted to bring a few things to the table as a token of goodwill with their update
* They sincerely toe the company line that fake profiles are a cause of abuse (rather than framing it as, people who commit abusive acts sometimes using fake profiles to carry out their violence, while plenty of other people also use names that aren't theirs without doing it for bad purposes)
* There's this girl in India who killed herself after being harassed by a bunch of fake profiles (the dude came back to this story several times until the audience had some words)
* They purport to understand that many people including many people in the lgbt community use names that aren't on their ID and are best known by those non-ID names
* They want to make the process of reporting assholes and shenanigans better, and are 1% testing changes to this in the US (show the test to 1% of US users, make sure there's no horrible grinding and flood of terrible things happening)
* The changes involve having to include a reason when reporting someone as a fake profile
* The changes include an "Other" option with a way to explain wtf is going on that requires reporting
* A 7-day grace period before your account gets turned off if it's just a name problem
* Confirmation before the name gets changed on you
* Allowing other forms of testimony that you really go by your real name instead of your wallet name, besides just ID
* Hoping to build goodwill with the people who were lucky enough to be in the room by giving them in-person technical support
* Admitting that their business model does not scale well enough to allow phone support
The original format of the evening was supposed to be:
* Pizza and coke
* Presentation from Facebook
* Intermission
* Panel discussion, moderated by some reporter guy, with questions submitted in writing from the audience
* Maybe some live questions?
* Tech support session
Things did not quite go that way.
My deep sympathies to the two-spirit person from Oakland who left the room in great pain. The community stands witness to your pain and anger and powerful choice to turn your back on a microphone full of some really ignorant bullshit.
( Read more... )
The short version, as I understand it:
* They're working on more things; they wanted to bring a few things to the table as a token of goodwill with their update
* They sincerely toe the company line that fake profiles are a cause of abuse (rather than framing it as, people who commit abusive acts sometimes using fake profiles to carry out their violence, while plenty of other people also use names that aren't theirs without doing it for bad purposes)
* There's this girl in India who killed herself after being harassed by a bunch of fake profiles (the dude came back to this story several times until the audience had some words)
* They purport to understand that many people including many people in the lgbt community use names that aren't on their ID and are best known by those non-ID names
* They want to make the process of reporting assholes and shenanigans better, and are 1% testing changes to this in the US (show the test to 1% of US users, make sure there's no horrible grinding and flood of terrible things happening)
* The changes involve having to include a reason when reporting someone as a fake profile
* The changes include an "Other" option with a way to explain wtf is going on that requires reporting
* A 7-day grace period before your account gets turned off if it's just a name problem
* Confirmation before the name gets changed on you
* Allowing other forms of testimony that you really go by your real name instead of your wallet name, besides just ID
* Hoping to build goodwill with the people who were lucky enough to be in the room by giving them in-person technical support
* Admitting that their business model does not scale well enough to allow phone support
The original format of the evening was supposed to be:
* Pizza and coke
* Presentation from Facebook
* Intermission
* Panel discussion, moderated by some reporter guy, with questions submitted in writing from the audience
* Maybe some live questions?
* Tech support session
Things did not quite go that way.
My deep sympathies to the two-spirit person from Oakland who left the room in great pain. The community stands witness to your pain and anger and powerful choice to turn your back on a microphone full of some really ignorant bullshit.
( Read more... )